Chief Operating Officer
October 19, 2026
A shipping choice should mean something
MJ Arsenal ships glass products through Medusa Distribution in Roseland, New Jersey. A small order and a mixed basket can need different packaging, so a useful shipping option has to reflect what happens when the warehouse packs the order.
Andrew Haner, Medusa’s Chief Operating Officer, wanted customers to see clearer delivery information before they completed a purchase. The team also needed control over which options appeared at checkout.
Give operations control over checkout
The team configured shipping options around its own requirements rather than relying on a generic list of services. Andrew describes a setup that gives the business more control over how delivery options are presented, while remaining easy to use day to day.
That connection matters for fragile products. The checkout promise and the warehouse’s packing decisions need to work together, because both affect the service the customer actually receives.
Support that gets the setup right
Andrew’s review also calls out responsive help during setup. The practical result was a configuration that fit the store, with someone available to work through the details.
For a 3PL serving several brands, this is a repeatable requirement: each storefront can have its own shipping presentation while the warehouse continues to work from consistent operational rules.
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